Legal Notices
This website, accessible at weengrave.co.uk (the “Website”), provides information and online services to its users (“you” or “users”). Access to and use of the Website are subject to the terms set out below. By using the Website, you agree to these legal notices, which may be updated from time to time.
Last updated: 22 December 2025
Website Hosting and Delivery
The Website benefits from hosting, traffic routing, and security services provided by Cloudflare.
Host: Cloudflare, Inc.
Address: 101 Townsend Street, San Francisco, CA 94107, United States
Intellectual Property
All content available on the Website, including but not limited to text, graphics, logos, icons, images, product photographs, videos, audio clips, digital downloads, data compilations, databases, and software (together, the “Content”), is protected by intellectual property laws and is the property of its respective rights holders.
- Except as expressly permitted by law, you may not reproduce, adapt, publish, distribute, transmit, display, modify, create derivative works from, or otherwise use any Content without prior written authorisation from the rights holder.
- Trademarks, trade names, service marks, and logos (collectively, “Marks”) displayed on the Website are the property of their respective owners. No licence to use any Marks is granted or implied by your use of the Website.
- You may view and print pages of the Website for your personal, non-commercial use only, provided you do not remove any proprietary notices or modify the Content.
User-Provided Designs and Materials
If the Website allows you to upload designs, text, or other materials for customisation or engraving (“User Materials”), you represent and warrant that you own or have obtained all necessary rights to use those materials and to permit their use for the requested services. You grant the Website operator a non-exclusive, royalty-free licence to use, reproduce, and modify your User Materials solely for the purpose of providing the requested services and fulfilling your order. You remain responsible for ensuring that your User Materials do not infringe third-party rights or applicable laws.
Use of the Website
- You agree not to use the Website in any manner that could damage, disable, overburden, or impair it, or interfere with any other party’s use of the Website.
- You must not attempt to gain unauthorised access to any portion of the Website, other accounts, computer systems, or networks connected to the Website, whether through hacking, password mining, or any other means.
- Where the Website contains interactive features, you must not submit any unlawful, defamatory, abusive, hateful, harassing, or infringing content.
Liability and Warranties
- The Website and its Content are provided on an “as is” and “as available” basis. While reasonable efforts are made to ensure accuracy and availability, no warranty of completeness, accuracy, reliability, or uninterrupted access is given.
- To the fullest extent permitted by law, all implied warranties, terms, and conditions are excluded. The Website operator is not liable for any indirect or consequential loss arising from your use of, or reliance on, the Website.
- Nothing in these legal notices excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.
- The Website may contain links or references to third-party sites or resources. The operator is not responsible for the content, availability, or security of such external sites or resources.
Personal Data
Personal data is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What We Collect
- Identity and contact data (e.g., name, billing and delivery details) when you place an order or create an account.
- Order and transaction data necessary to process purchases and fulfilment.
- Communications data (e.g., messages sent via forms or customer service channels).
- Technical and usage data (e.g., IP address, device and browser information, pages viewed, and interaction data) collected via cookies and similar technologies.
Purposes and Legal Bases
- Service delivery and contract performance: to provide the Website, process orders, take payment, fulfil deliveries, and provide customer support (performance of a contract).
- Security, fraud prevention, and site integrity: including protection against misuse and ensuring service quality (legitimate interests and, where applicable, legal obligations).
- Service improvement and analytics: to understand usage and improve the Website (legitimate interests or consent where required).
- Marketing communications: with your consent or as otherwise permitted by law. You may withdraw consent at any time.
- Compliance: to comply with legal obligations (e.g., tax, accounting, consumer protection).
Recipients and International Transfers
- We may share personal data with trusted service providers as necessary for the above purposes, such as payment processors, delivery and logistics partners, IT and cloud service providers (including Cloudflare for security and content delivery), customer support tools, and professional advisers.
- Where personal data is transferred outside the UK, appropriate safeguards are used, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with additional technical and organisational measures where appropriate.
Retention
- Order and transaction records are generally retained for up to six (6) years to meet tax, accounting, and statutory requirements.
- Customer service communications are typically retained for up to three (3) years after resolution, unless a longer period is required by law or to establish, exercise, or defend legal claims.
- Marketing data is retained until you withdraw consent or object to processing, whichever occurs first, subject to reasonable administrative delays.
- Technical and analytics data collected via cookies is retained in accordance with the timelines set out in the Cookies section below.
Your Rights
Subject to legal conditions and exemptions, you have the right to request access to, rectification or erasure of your personal data, restriction of processing, data portability, and to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
You can exercise your rights or raise privacy queries using the contact form available on the Website. You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Security
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is entirely secure; residual risks cannot be eliminated.
Cookies and Similar Technologies
What Cookies Are
Cookies are small text files placed on your device when you visit the Website. Similar technologies (such as local storage, pixels, and tags) may also be used for related purposes. Cookies can be “session” cookies (deleted when you close your browser) or “persistent” cookies (stored for a defined period).
Types of Cookies We Use
- Strictly necessary cookies: essential for the Website to function (e.g., page navigation, secure checkout, and fraud prevention). These do not require your consent.
- Preference cookies: remember your choices (e.g., language or region). Used only if you opt in where consent is required.
- Analytics and performance cookies: help measure traffic and usage to improve the Website. These are set only with your consent and are typically retained for up to thirteen (13) months.
- Marketing cookies: may be used to deliver relevant content or measure the effectiveness of campaigns. These are set only with your consent and are typically retained for up to thirteen (13) months.
Your Choices
- Consent management: Non-essential cookies (including analytics and marketing) are used only if you consent via the cookie banner or settings presented on the Website. You can modify your choices at any time using the same controls.
- Browser controls: You can also block or delete cookies via your browser settings. If you block essential cookies, parts of the Website may not function correctly.
Third-Party Links and Resources
The Website may reference third-party websites or resources. Accessing such third-party resources is at your own risk and subject to their terms and policies. The Website operator is not responsible for third-party content, availability, or practices.
Changes to These Legal Notices
These legal notices may be updated to reflect legal, technical, or business developments. Material changes will apply prospectively from the date of publication on this page. Continued use of the Website after changes are posted constitutes acceptance of the updated terms.
Applicable Law and Jurisdiction
These legal notices and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer habitually resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a consumer habitually resident in Scotland you may also bring proceedings in Scotland. Nothing in this section affects your statutory rights.
Contact
For questions about these legal notices, personal data, or cookies, please use the contact form available on the Website.